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Three Purple Pigs


 


 
Store Policies
 
Payment

We accept Paypal, Checks and Cash.  If you choose to pay via Paypal, but do not have a Paypal account – you can create one during checkout.  Signing up for a PayPal account is easy, and takes just a few minutes to complete. Once you're done, you can send your payment in minutes! 


Shipping

Our primary shipping service is USPS Priority Mail with delivery confirmation.   Priority Mail generally arrives within 2 - 3 days. Although the United States Postal Service states that Priority Mail is usually delivered within 2-3 days of mailing, this is not guaranteed by either the United States Postal Service or Three Purple Pigs. This is especially true during peak mailing periods such as the middle and end of December.

Please be advised that Three Purple Pigs can not be responsible for lost, stolen, delayed or damaged shipments that occur in transit.  If you want to guarantee the arrival of your package(s), we suggest adding signature confirmation and/or insurance to your order. Please email this request to info@threepurplepigs.com.   In the event that a package is delayed for circumstances out of our control we cannot offer a refunds for the product or the shipping.

Due to high order volume, my current production time is 2 to 2 1/2weeks. Shipping is an additional 2-5 days. We often complete your custom-made-to-order much sooner.  However, if you definitely require a shorter time frame, please email us to discuss an expedited order.  There is also a rush order link on the homepage. All items are carefully packaged and shipped using the shipping option you designated during checkout.  If your purchase is a gift we can ship it directly to the recipient with a gift message that you designate at checkout.

Returns/Remakes
If your item has not yet shipped or reached the creation stage, we can refund your purchase. However, due to the personal nature of our items, once the order begins the creation process (typically 24 hours after order), there are no refunds on customized  purchases.
We have a 7 day unconditional return policy on all unused, non-personalized items purchased.  Returns must come with all original materials. Once the item is received, we will refund the full purchase price. No shipping fees are refunded. If the return is due to our error, we will refund the purchase price plus shipping. We want you to be completely satisfied with your purchase! I cannot accept items for return, or remake items at no charge to the customer unless they are found to be defective in materials or construction, or the personalization is clearly inaccurate (i.e., spelling errors). I am not liable for mistakes made on the customers` part, including but not limited to, sizing, personalization or color selection. If a product is defective or damaged, it must be returned or you must contact me regarding a remake within 3 days of delivery . Please e-mail me for return shipping instructions. Any returns sent without prior authorization may be refused.Remakes are subject to time constraints and if I am unable to remake an item that is defective due to my fault a refund will be issued.

Sizing

I make every effort to utilize our premier supplier, American Apparel.  However, there are many times I rely on local retailers for garment blanks because there is not enough turn around time to order from my supplier, or my usual supplier is out of the garment needed.  I try to find the best quality garments possible.  Because I use a variety of retailers the sizing information varies.  Please be aware of this when you place your order.

Three Purple Pigs does not guarantee the fit of a customized item.  If you are unsure about what size you should order for your child or the recipient please contact me prior to ordering so I can offer advice and suggestions.  In many instances it is better to go bigger as the child will grow quite a bit in short time frame.

Cancellations
You may cancel your order if construction has not begun by e-mailing sales@bullfrogsandbutterfliesboutique.com. In most cases, processing begins within 24 hours of your order, so I will do my best to cancel your order within that time.   Bullfrogs and Butterflies Boutique reserves the right to cancel any order. I will do my best to complete your transaction as ordered, but if I am unable to, I will refund your order, or apply your purchase price to another product within my store.

Thank you for shopping with me! 

 
If you cannot find answers to your questions here, please feel free to email us at info@threepurplepigs.com.  If you have questions about items that we carry, or do not see what you are specifically looking for, please contact us – we welcome custom orders.



 


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